Privacy Policy

Last Updated: 04-04-2025

At StarTickets, your privacy matters to us. We are committed to protecting your personal information and strictly adhere to all relevant regulations, including the General Data Protection Regulation (GDPR). This Privacy Policy outlines the types of information we collect, how we safeguard it, and how we use it to enhance your experience. It also details your rights and how you can manage your personal data.

1. Who This Privacy Policy Covers

This Privacy Policy applies to our website and services:
Website: https://startickets.co.uk/ and its subdomains.

2. What Information We Collect

Basic Information: Such as your name, email address, contact details, and account preferences.
Payment Information: Details required to process purchases, handled securely through trusted third-party payment providers.
Usage Data: Information about how you use our website and interact with our services.
Device & Technical Information: Including your IP address, browser type, device information, and other technical data.
Marketing Preferences: Insights into how you interact with our website and emails to help tailor our communications.

3. How We Use Your Information

We use the information we collect to:

Help you create, access, and manage your account.
Process payments securely and efficiently.
Protect your data and prevent fraud or unauthorized access.
Improve our website, services, and overall user experience.
Send important updates, service notifications, and relevant information to keep you informed.

4. Cookies and Tracking

When you visit our website, you have control over which types of cookies you allow:
Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
Analytics Cookies: If enabled, these help us understand how visitors use our site so we can improve it.
Marketing Cookies: These allow us to show you personalized content and offers that may be of interest to you.

5. How Long We Keep Your Information

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy:
Account Information: Deleted one month after your account becomes inactive or you stop using our services.
Payment Records: Retained for seven years to comply with legal and financial regulations.

6. How We Keep Your Information Safe

We take robust measures to ensure your data remains safe and secure:
Secure Connections: All data is transmitted using SSL encryption to protect it during transfer.
Restricted Access: Only authorized and trusted team members have access to sensitive information.
Secure Storage: Your data is stored on secure systems that are continuously monitored and maintained for safety.

7. Sharing Your Information with Others

We may share your data with trusted third-party partners who help us deliver and improve our services. These include:
Analytics and Marketing Partners (e.g., Google, Meta)
Payment Processors
Web Hosting Providers
Other Trusted Service Providers
We only work with partners who adhere to strict data protection standards and comply with relevant privacy laws.

8. Your Rights and Choices

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal information:
Access and Control: You can view, update, or delete your personal data at any time.
Data Portability: You may request a copy of your data in a commonly used format.
Restriction of Processing: You can request that we stop using your information in certain ways.
You can manage your settings directly from your account, or contact us at info@startickets.co.uk if you need assistance.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through our website or via email to keep you informed.

10. Contact Us

If you have any questions or concerns about your privacy or this Privacy Policy, feel free to get in touch:
Email: info@startickets.co.uk
Website: https://startickets.co.uk/
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