Availability and prices of products are driven by market demand; they are not determined by StarTickets. All the products are listed and priced by approved product specialists. Each product specialist competes with others to provide you with a large selection of products. Face value refers to the price printed on the "face" of the product or the original purchase price in the primary market. The face value of a product can differ from the selling price, because the products listed on startickets.co.uk. If the event is in high demand, the selling price is generally much higher than the face value on the product and vice versa.

To request a refund or cancel your order, please contact our support team via email or live chat.

Products will be sent 10 to 14 days before the event.

Due to increasing amount of fraudulent debit / credit cards, you may be asked to provide documentary evidence to verify the correct details correspond to the billing address of the credit card. Please be assured we keep your personal information safe according to our Privacy Policy. Failure to provide documents by the deadline will result in your order being cancelled.

We aim to keep things simple and fair for everyone. Currently we offer a consistent pricing structure for all our valued customers, regardless of age or student status. Please keep in mind, for some events young children and babies may require a regular product.

We offer multiple payment options for your convenience. You can use various credit cards like Visa, American Express, Mastercard. Feel free to choose the method that suits you best.